Performance Improvement believes in
recognizing the critical importance of quality in our work product, and in
establishing the framework to assure quality delivery and to measure
performance. We know how critical quality is to our clients and prospects
in providing a proven methodology that is driven to deliver complete
satisfaction and provide value-added assessment and analysis services.
Within our approach and methodology, Quality
Assurance is conducted throughout the project workflow at key milestones.
Our Team will validate requirements and quality control the formal
assessments from the milestone reviews. The Quality Assurance review will be
an ongoing process with formal review and approval points (milestones) as
part of the work plan.
Quality service is, and will continue to be,
the highest priority for this project. We emphasize the importance of
strong relationships with the business owners and information systems. This
approach demands a high level of direct involvement with all levels of the
Quality will not be measured by how well we
think we are performing project work effort (against the work plan). But
how well our customers - business owners and executive management think we
are performing our work effort. We do not assume that the absence of
negative feedback from our customers implies satisfaction. Therefore, we
will solicit our clients’ comments through a quality service questionnaire
so that they can inform us about their perception of the quality of our work
effort. We can then assess our performance and act in ways to our process
for the next areas we assess.
Client satisfaction is vitally important to
our Team, as we know it is to our clients.