Performance Improvement helps governments and
businesses improve their processes and systems by utilizing our expertise
and proven services
(methodology) in analyzing both Business Process Management and
Enterprise Content Management opportunities.
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Business Process Management
Process
is defined as a specific ordering of work activities across time and
place, with a beginning, an end, and clearly defined inputs and outputs
that deliver value to customers. Quality processes imply that the correct
steps are used in the right order, that the correct tools are used in the
process, that the correct technique is applied, and that everything is
performed at the right time.
Performance Improvement uses a proven BPM
“process centric” methodology that analyzes the entire process for
deficiencies. Once deficiencies or ‘gap’s are identified, we help improve
and design a new “streamlined” process to optimize service and output
goals. Our approach and methodology include an objective diagnostic review
of processes for improvements (vis-a-vis process tasks, systems and
people). By objectively and holistically assessing processes, Performance
Improvement helps firms in recommending process changes, conceptual
designs and technology solutions resulting in a seamless integration of
people and systems. This results in optimizing the “end-to-end" delivery
of the correct information to the correct personnel/system throughout the
work process, particularly, enterprise mission-critical functions and
processes.
At
its core, Performance Improvement’s BPM services enables companies to
transform business strategy into optimized business processes by fully
integrating the work people do with existing corporate information systems
more efficiently.
Performance Improvement provides a
BPM/Document Assessment that analyzes the entire process with a Holistic
view of how the information flows from task to task -people or system- and
how the people and systems interact with the information in order to
complete the process.
- Enterprise
Content Management
Enterprise
Content Management is the integration of core component technologies into
an ECM Suite that provides the ability to capture, manage, store, preserve
and deliver the information contained in these documents. These
components include Document Imaging, Workflow and Electronic Forms,
Document Management, Computer Output to Laser Disk/ Electronic Reports
Management, Forms Recognition, Email Management, and Records Management.
- Implementation Services Oversight
Control
Performance Improvement professionals can also assist in actual
implementation of the system at both project manager (certified) and
project staff levels. We provide chief oversight control where we have
worked with client in procuring a technology and overseeing
implementation. We assist clients with this primarily by ensuring
requirements are developed meeting the conceptual design. Our selection
and implementation experience includes a variety of medium to large-sized
systems.
Performance Improvement's core services include:
Strategic / operations
based consulting including executive management high-level assessments
Process improvement
including business process management (BPM)
Content / document
management – imaging and workflow systems
Quality management
High-performance
workforce – leadership transformation
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